They're decision to make my unhappy experience better was way more than I had anticipated at all. He took down all my information and not even 20 minutes later I received a call back from him after he spoke to the manager at the Alton location.

I was able to get ahold of the manager there and he was wonderful and I felt like I was getting the great service again I would expect to get when at Studio 420 regardless of the location. I had a terrible experience to say the least so after not being able to get a hold of the manager of Alton, I called my original go to location off of Lindbergh in St Louis. The employee working must of been new because I had never seen him before. I just love his overall demeanor and personality.Īnyways, I had an issue the other day when in the store. Unfortunately Jason isn't always working so I have had multiple other employees take care of me when there but none of them make you feel as comfortable with asking questions and having them open cases to look at products like Jason is. When I first started going there I usually would have Jason working who is super accommodating, intelligent about the products and even gives me a few laughs.

I do make quite a drive to this shop since I live about 40 minutes north of there but when you find a store you love, you want to give them your business. I've been a long time customer at the Lindbergh location but since I moved to Illinois last year I have been going to the Alton one. The Cave Smoke Shop LLC on 1104 E Broadway

The cave smoke shop